The present General Conditions of Sale are up to date as of April 5, 2021

1. DEFINITIONS

1.1 These General Terms and Conditions of Sale (hereinafter ''GTC'') are proposed by the company Lilas sarl (hereinafter ''The Company''), SARL with a capital of 8,250 euros, registered in the Trade and Companies Register of Draguignan under the number 505304105, represented by TURBIL MARTIN, whose registered office is located at 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

1.2 His toll-free telephone number is 06 15 51 43 79, and his e-mail address is lilas.sarl03@gmail.com.

1.3 The company is the owner and editor of the website allure-watersport.com (hereinafter ''the Site''). The Site is hosted by OVH, SAS, domiciled at 2 Rue Kellermann, 59100 Roubaix, France, reachable at 0 899 70 17 61. The director of the publication is Octave KLABA

1.4 The Site offers the Customer (hereinafter ''the Customer'') the possibility to buy our products: Foils (hereinafter the ''Products'') the ''Products)

1.5 Before using the Site, the Customer must ensure that he/she has the technical and computer resources to use the Site and to order the Products on the Site, and that his/her browser allows secure access to the Site. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any virus.

2. APPLICATION AND ENFORCEABILITY OF THE GSV

2.1 The purpose of the General Terms and Conditions of Sale is to define the terms and conditions according to which commercialization of Products offered for sale on the Web Site are to be conducted. They therefore apply to all Orders (hereinafter referred to as ''Order'') of Products placed on the Site by the Client.

2.2 The Customer declares that he/she has read and accepted these GTC before placing the Order.

2.3 The validation of the Order therefore implies acceptance of these GTC. These terms and conditions are regularly updated. The applicable terms and conditions are those in force on the Site on the date the Order is placed

2.4 Any condition to the contrary set by the Client shall therefore, in the absence of express acceptance, be unenforceable against the company, regardless of the time at which it may have been brought to its attention.

2.5 The fact that the company does not take advantage at a given time of any provision of these GTCs may not be interpreted as a waiver of the right to take advantage of any provision of these GTCs at a later date.

3. ORDER PRODUCTS ON THE SITE

The company reserves the right to correct the content of the Site at any time.

3.1 The customer can find out on the product page the period during which, or the date until which, spare parts required for the use of the product are available on the market

3.2 The Products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, a minimal variation in the color of the product(s) does not engage the responsibility of the company and does not affect the validity of the sale

3.3 The Customer selects the Product(s) he/she wishes to purchase and can access the Order summary at any time.

3.4 The Order summary lists the Product(s) selected by the Customer and includes any additional charges, such as delivery costs, which are added to the price of the Product(s) in the Order. The Customer may modify the Order and correct any errors before proceeding with the acceptance of the Order.

3.5 Once the Customer has accessed the Order summary, he/she shall confirm acceptance of the Order by ticking the box indicating that he/she accepts the General Terms and Conditions of Sale and by clicking on the Order validation icon. The words ''Order with payment obligation'' or a similar unambiguous wording shall appear next to the Order validation icon to ensure that the Customer explicitly acknowledges his/her obligation to pay for the Order.

3.6 Once the GTC have been accepted and the Order validated with the obligation to pay, the contract is validly concluded between the company and the Client and is irrevocably binding on both parties.

3.7 Once the Sales Order has been confirmed, and in order to proceed to payment, the Customer shall enter the details of the address where he/she wishes to receive the product(s) ordered, and the billing address if different. The delivery process for the product(s) ordered is described in article 5 of these GTC.

3.8 The company shall then send the Customer an Order confirmation by e-mail, containing the details of the summary of the Customer's Order and the delivery and, where applicable, billing addresses provided.

3.9 Once the Customer has validated their delivery details and, where applicable, their invoicing details, they shall proceed to pay for their Order in accordance with the terms and conditions set out below

4. PRICES AND PAYMENT CONDITIONS OF THE ORDER

4.1 The prices are mentioned on the Site in the descriptions of the Products, in euros and exclusive of tax and all taxes included

4.2 The total amount is indicated in the Order summary, before the Customer accepts these GTC, validates his/her Order, enters and validates his/her delivery and, where applicable, billing details and proceeds to payment. This total amount is indicated inclusive of all taxes.

4.3 Orders placed for Products on the Web Site are payable in Euros. Payment must be made in full on the day the Sales Order is placed, by credit card, except where special conditions of sale have been expressly agreed between the Client and the company

4.4 In case of payment by credit card, the Site uses the security system of paypal, a service provider specializing in the security of online payments. This system guarantees the Customer the total confidentiality of his banking information. The bank transaction by credit card, carried out between the Customer and the secure system is therefore entirely encrypted and protected. The Customer's bank details are not stored electronically by the company. The general conditions of use of paypal are available at the following address: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full

4.5 The Client guarantees the company that he/she has the necessary authorisations to use the payment method when placing the Order.

4.6 The company reserves the right to suspend or cancel any execution and/or delivery of an Order, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount owed by the Client to the company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.

5. DELIVERY

5.1 The product(s) offered on the Site can be delivered to France as well as to any country

5.2 The company undertakes to deliver the product(s) within a period not exceeding the period indicated at the time of the order from the date of the Order.

5.3. The Customer shall be informed by e-mail, when his/her Order is ready, of its shipment. The product(s) ordered shall be delivered to the delivery address indicated by the Customer at the time of placing the Order under the conditions specified in article <!-- [if supportFields]> REF _Ref423812884 \r \h \* MERGEFORMAT 3.8<!-- [if gte mso 9]> 08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F005200650066003400320033003800310032003800380034000000 <!-- [if supportFields]> of these T&C.

5.4 The Customer must ensure that the information communicated in article 3.7 of these GTCs is correct, and that it remains so until complete delivery of the product(s) ordered. The Client therefore undertakes to inform the company of any change in billing and/or shipping information that may occur between the time of placing the Order and the time of delivery, by sending an e-mail to the customer service email address without delay. Failing this, in the event of late delivery and/or incorrect delivery, the Client shall in no way hold the company responsible for the non-delivery of the goods, and the company's customer service department shall contact the Client to arrange a second delivery at the Client's expense

5.5 The company shall not be held responsible either if the non-receipt of the Products is due to a third party outside its intervention or in case of theft.

5.6 If the Order is returned due to the Client's absence, the company's customer service will contact the Client for a second delivery at the Client's expense

5.7 The Customer may track the delivery of his/her Order by contacting the customer service number indicated in article 6.2 of these GTC.

6. CUSTOMER SERVICE

6.1 For any request for information, clarification or complaint, the Customer must contact, in priority, the customer service of the companys customer service department, in order to allow the latter to try to find a solution to the problem.

6.2 The customer service of the company is accessible from 9H00 to 17H00 using the following coordinates

- Telephone: 06 15 51 43 79

- email : lilas.sarl03@gmail.com

- mail : 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

7. GUARANTEES LEGAL AND COMMERCIAL

All products offered by the company are subject to the legal guarantee of conformity provided by law, and in particular articles L.217-4, L.217-5 and L.217-12 of the Consumer Code, and to the guarantee of hidden defects provided by articles 1641 and 1648, first paragraph, of the Civil Code:

The non-conforming product will be replaced or repaired in accordance with the costs provided for by the Consumer Code.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

Thus the Customer:

(i) has a period of two (2) years from the delivery of the product to take action for lack of conformity of the Product

(ii) is exempted from proving the existence of the lack of conformity of the goods during the ten (6) months following the delivery of the product,

(iii) may choose between repairing or replacing the product, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code

In addition, the Customer may also make use of the legal guarantee for hidden defects in the item sold, as defined in Articles 1641 et seq. of the Civil Code. The legal guarantee for hidden defects allows the Customer, within a period of two years from the discovery of the defect, to be reimbursed for a Product that has proved to be unfit for its purpose

The guarantee of hidden defects allows the Customer to be protected against hidden defects of the purchased product which prevent its use or affect it to such an extent that the Customer would not have purchased it.

The Customer then has the choice between two options: to keep the product and ask for a reduction in price, or to return the product and ask for a refund of the price paid, in accordance with Article 1644 of the Civil Code.

We remind you of the following legal provisions:


Art. L217-4 of the Consumer CodeThe seller delivers a good that conforms to the contract and is responsible for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.''
Art.
L217-5 of the Consumer Code
''Thegood is in conformity with the contract: 1° If it is fit for the purpose usually expected of similar goods and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model ;(b) if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by him.’’


Art. L217-7 of the Consumer Code
Article L217-7 of the French Consumer Code: ''Defects of conformity that appear within twenty-four months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the claimed lack of conformity. ''


Art. L217-8 of the Consumer Code''Thebuyer is entitled to demand the conformity of the good to the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. Thesame applies when the defect has its origin in the materials he himself supplied


Art. L217-9 of the Consumer Code
''Incase of lack of conformity, the buyer chooses between repairing or replacing the good. However, the however, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. He is then bound to proceed, unless it is impossible, according to the method not chosen by the buyer.’’


Art. L217-10 of the Consumer Code
''If therepair and replacement of the good are impossible, the buyer may return the good and have the price returned or keep the good and have part of the price returned. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of article L. 217-9 cannot be implemented within a period of one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the good and the use he is seeking. However, the sale may not be cancelled if the lack of conformity is minor


Art. L217-11 of the Consumer Code'' Theapplication of the provisions of Articles L. 217-9 and L. 217-10 takes place without any cost to the buyer. These same provisions do not prevent the allocation of damages. ’’


Art. L217-12 of the Consumer Code''The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. ’’


Art. L217-13 of the Consumer Code''The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature that is recognized by law. ''


Art. 1641 of the Civil Code''Theseller is bound by the guarantee because of hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lower price, if he had known them.''


Art.1642 of the Civil Code: ''Theseller is not bound by apparent defects and of which the buyer could convince himself. ’’


Art. 1643 of the Civil Code: ’’He is bound by hidden defects, even if he did not know about them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.’’

Art. 1644 of the Civil Code''Inthe case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned. ’’

Art. 1646 of the Civil Code: ’’If the seller was unaware of the defects of the thing, he shall only be bound to return the price, and to reimburse the purchaser for the expenses incurred by the sale. ’’

Art. 1648 of the Civil Code''Theaction resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. (…) ’’

If a Customer considers that he/she has received a product that he/she considers to be defective or non-compliant, he/she should contact the company as soon as possible after receipt of the Order at the following e-mail address lilas.sarl03@gmail.comor by registered mail with acknowledgement of receipt to the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France, specifying the defect or non-conformity in question.

It shall be the Client's responsibility to provide any justification as to the designation of apparent defects and/or anomalies observed. The Client must allow the company every facility to proceed with the observation of these defects or non-conformities and to remedy them if necessary. He shall refrain from intervening himself or having a third party intervene for this purpose.

If the defects and/or anomalies are confirmed by the company, the latter will then send the Client instructions on how to proceed after having taken note of the complaint thus formulated and, if necessary, will proceed with the replacement of the product of which the company would have been led to note the lack of conformity, or the defectiveness.

In the event that it is impossible to exchange the product, the company shall be obliged to reimburse the Client within fourteen days of receiving the product. The refund will be made at the company's proposal by crediting the Client's bank account, and the Client may opt for another method of refund than the one proposed.

8. CONSUMER OBLIGATIONS

8.1 The Customer agrees to abide by the terms of these GTC.

8.2 The Client undertakes to use the Site in accordance with the company's instructions.

8.3 The Customer agrees that he/she will only use the Site for his/her personal use, in accordance with these GTC. In this respect, the Customer agrees to refrain from:

- Use the Site in any manner that is unlawful, for any purpose that is unlawful, or in any manner that is inconsistent with these Terms and Conditions.

- To sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the contents appearing on the Site or to decompile, reverse engineer, disassemble, modify, display in a form readable by the Customer, attempt to discover any source code or use any software enabling or comprising all or part of the Site.

- Attempt to gain unauthorized access to the Site's computer system or engage in any activity that disrupts, diminishes the quality of, or interferes with the performance or deteriorates the functionality of the Site.

- To use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and to attempt to access the Site in an unauthorized manner.

- To infringe the intellectual property rights of the company and/or to resell or attempt to resell the products to third parties

- To denigrate the Site and/or the products as well as the company on social networks and any other means of communication

8.4 If, for any reason, the Company considers that the Customer is in breach of these T&Cs, the Company may at any time, and at its sole discretion, terminate the Customer's access to the Site and take any action including civil and criminal legal action against the Customer.

9. RIGHT OFWITHDRAWAL

9.1 In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 days from receipt of the last product ordered on the Site to exercise his right of withdrawal from the company, without having to give reasons or pay penalties

9.2 All Products/Services can be withdrawn, except those excluded by article L. 221-28 of the Consumer Code, reproduced below

The right of withdrawal may not be exercised for contracts :

1. the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal

2. the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period

3. the supply of goods made to the consumer's specifications or clearly personalised

4. the supply of goods which are likely to deteriorate or expire rapidly

5. the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection

6. The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

7. The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;

8. Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to meet the emergency;

9. the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery

10. The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to these publications;

11° Concluded at a public auction;

12° The provision of accommodation services, other than residential accommodation, transportation services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period;

13. the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal.

9.3 In order to exercise their right to withdraw from the Order, the Client must notify their decision to withdraw using the withdrawal form attached hereto or by means of an unambiguous statement, without giving any reasons. The Client may notify the company of his/her decision to cancel the Order by any means, including by sending a letter to the company at the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France or by e-mail to lilas.sarl03@gmail.com

9.4 In case of notification to the company by the Client of his decision to withdraw, whatever the means used, the company will send him without delay an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail)

9.5 The Customer must return the product(s) in the same condition in which he/she received it/them, and with all the packaging elements, accessories and instructions (even if the product(s) has/have been unpacked), as soon as possible and at the latest within 14 days from the notification of the decision to withdraw from this contract, to the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France In accordance with the law, the Customer shall bear the cost of returning the product(s)

9.6 In the event that the Customer withdraws, the refund of the Product(s) that has/have been the subject of the right of withdrawal shall be made by the company by the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to a different means. In any event, this refund will not incur any costs for the Customer. The refund shall be made as soon as possible, and no later than 14 days from the date on which is informed of the Client's decision to withdraw from the Order

9.7 In accordance with Article L.221-23 of the Consumer Code, the Customer is informed that he/she is only liable to the company for any depreciation of the product(s) returned following the exercise of his/her right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

10. RESPONSIBILITYÉ

10.1 The Company shall implements all measures to ensure the Client the supply, in optimal conditions, of quality product(s). However, the Company shall not be held liable for any failure to perform or improper performance of all or part of the services provided for in the contract, which would be attributable either to the Client, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. More generally, if the responsibility of the company would be engaged, it could not in any case accept to compensate the Client for indirect damages or whose existence and/or quantum would not be established by evidence.

10.2 The company will not be held responsible for any damage caused by misuse of any of its products products or by failure to observe the precautions for use and conditions of hygiene, storage and safety when using one of its Products/Services.

10.3 The Site may contain links to other sites not edited or controlled by the company, which cannot be held responsible for the operation, content or any element present or obtained through these sites.

10.4 The establishment of such links or reference to any information, articles or services provided by a third party, cannot and shall not be construed as an express or implied endorsement by the Company of such sites and materials or their contents.

10.5 The company is not responsible for the availability of these sites and cannot control the content nor validate the advertising, product(s) and other information published on these websites.

10.6 It is expressly stipulated that the company shall in no way be held liable, in any way whatsoever, should the Client's computer equipment or e-mail system reject, for example due to anti-spam software, e-mails sent by the company, including but not limited to the copy of the payment receipt, the Order summary or the shipment tracking e-mail.

10.7 The Client is fully aware of the provisions of this article and in particular of the aforementioned guarantees and limitations of liability, essential conditions without which the company would never have contracted.

11. SECURITY

The Client undertakes not to undermine the security of the Site. To this end, he undertakes not to proceed to any fraudulent access and/or maintenance in the company's information system. The Client may not harm or hinder the company's information system. Should he fail to do so, the company may take any measure against him and, in particular, incur criminal liability under Articles 323-1 et seq. of the French Penal Code.

12. INTELLECTUAL PROPERTY AND PERSONAL DATA

12.1 All the elements of this Site and the Site itself are protected by copyright, trademark law, designs and models and/or all other intellectual property rights. These elements are the exclusive property of the company. All these rights are reserved for the whole world.

12.2 The name and trademark, logos, designs, stylized letters, figurative marks, and all signs represented on this Site are and shall remain the exclusive property of the Company.

12.3 No title or right of any kind in any material or software shall be obtained by downloading or copying material from this Site. You may not reproduce (other than for your own personal, non-commercial use), publish, edit, transmit, distribute, display, remove, delete, add to, modify or otherwise work with this Site and the materials and software contained therein, nor sell or participate in any sale of this Site, the materials on this Site or any software related thereto.

12.4 The company grants the Customer a non-exclusive licence to use the Site. This license is strictly personal and may not be assigned or transferred to any third party whatsoever. The license is granted for the duration of the use of the Site.

12.5 Any use by the Client of the company names, trademarks and distinctive signs belonging to the company is strictly prohibited unless the company has given its express prior consent.

12.6 The company understands that the protection of data and privacy is an issue for all Internet users visiting the Site. The company undertakes, in accordance with the RGPD regulation, to respect your privacy and to protect your personal data, i.e. data that may identify you directly or indirectly as a person

12.7 Within the framework of the order, the company has to collect personal data of the Customer. The company undertakes to protect the personal data of customers.

12.8 The files containing personal data necessary for the order are stored on the servers of the Site's host. This service provider ensures that it complies with the requirements of the General Data Protection Regulation (RGPD). The company does not communicate and does not trade in the personal data of customers.

12.9 At the stage of ordering on the Site, the Customer expressly consents to the collection and processing of his personal data necessary to carry out the orders.

12.10 The personal data collected by the company are intended to enable the order to be carried out. The various personal data will not be kept longer than necessary for the purposes for which they were collected, including compliance with legal or fiscal obligations.

12.11 In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, known as "Informatique et Libertés", and the General Data Protection Regulation (RGPD), subject to proof of identity, all Customers, regardless of nationality, have the right to access, modify and delete their personal data. Each Customer is also entitled to request a limitation of the processing of his or her data and has the right to data portability as well as the right to object to the processing of personal data concerning him or her

12.12 For the purposes of the application of this clause and, in particular, to ensure the confidentiality of the Clients' data, the company has appointed, in accordance with the provisions of the General Data Protection Regulation (GDPR), a data protection officer, who can be contacted at the following address: lilas.sarl03@gmail.com

12.13 In any case, any Customer has the right to make any claim to the CNIL.

13. NEWSLETTER

13.1 By ticking the box provided for this purpose or by expressly agreeing to this, the Client accepts that the company may send him, at a frequency and in a form determined by it, a newsletter which may contain information relating to its activity.

13.2 When the Customer ticks the box provided for this purpose in the registration process on the Site to place the Order, he/she agrees to receive commercial offers from the company for Products similar to those ordered

13.3 Customers will have the option of unsubscribing from the newsletter by clicking on the link provided for this purpose, present in each newsletter.

14. OPPOSITION LIST TO TELEPHONE SOLICITATION

The Customer has the possibility of registering free of charge on a BLOCTEL telephone opposition list (www.bloctel.gouv.fr) in order to no longer be canvassed by telephone by a professional with whom they have no current contractual relationship, in accordance with the law n°2014-344 of 17 March 2014 relating to consumption.

Any consumer can register for this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php.

15. APPLICABLE LAW AND JURISDICTION

15.1 These GTC shall be governed by and construed in accordance with French law, without regard to principles of conflict of laws.

15.2 In the event of a dispute arising from the interpretation and/or performance of these GTC, or in relation to these GTC, the Customer may decide to submit the dispute with the company to a conventional mediation procedure or any other alternative dispute resolution method

15.3 In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the company adheres to the FCD E-Commerce Mediation Service whose contact details are as follows: 12 Rue Euler, 75008 Paris, France - https://mediateur.fcd.fr/mediateur/

You can use the mediation service for consumer disputes related to an order placed on the Internet

To find out how to contact the Ombudsman: https://mediateur.fcd.fr/reclamation/

15.4 Finally, it is recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts

15.5 The Customer may also visit the European platform for the settlement of consumer disputes set up by the European Commission at the following address, which lists all the approved dispute settlement bodies in France https://webgate.ec.europa.eu/odr/ .

15.6 If this mediation procedure fails or if the Customer wishes to take the matter to court, the rules of the Code of Civil Procedure shall apply

Annex 1

WITHDRAWAL FORM

Lilas Sarl 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

lilas.sarl03@gmail.com

06 15 51 43 79

I hereby notify you of my withdrawal from the contract for the sale of the product(s)/service(s) mentioned below:

Ordered on :

Received on :

Order number

Customer's name

Customer Address :

Date:

Client's Signature

General conditions of sale online

The present General Conditions of Sale are up to date as of April 5, 2021

1. DEFINITIONS

1.1 These General Terms and Conditions of Sale (hereinafter ''GTC'') are proposed by the company Lilas sarl (hereinafter ''The Company''), SARL with a capital of 8,250 euros, registered in the Trade and Companies Register of Draguignan under the number 505304105, represented by TURBIL MARTIN, whose registered office is located at 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

1.2 His toll-free telephone number is 06 15 51 43 79, and his e-mail address is lilas.sarl03@gmail.com.

1.3 The company is the owner and editor of the website allure-watersport.com (hereinafter ''the Site''). The Site is hosted by OVH, SAS, domiciled at 2 Rue Kellermann, 59100 Roubaix, France, reachable at 0 899 70 17 61. The director of the publication is Octave KLABA

1.4 The Site offers the Customer (hereinafter ''the Customer'') the possibility to buy our products: Foils (hereinafter the ''Products'') the ''Products)

1.5 Before using the Site, the Customer must ensure that he/she has the technical and computer resources to use the Site and to order the Products on the Site, and that his/her browser allows secure access to the Site. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any virus.

2. APPLICATION AND ENFORCEABILITY OF THE GSV

2.1 The purpose of the General Terms and Conditions of Sale is to define the terms and conditions according to which commercialization of Products offered for sale on the Web Site are to be conducted. They therefore apply to all Orders (hereinafter referred to as ''Order'') of Products placed on the Site by the Client.

2.2 The Customer declares that he/she has read and accepted these GTC before placing the Order.

2.3 The validation of the Order therefore implies acceptance of these GTC. These terms and conditions are regularly updated. The applicable terms and conditions are those in force on the Site on the date the Order is placed

2.4 Any condition to the contrary set by the Client shall therefore, in the absence of express acceptance, be unenforceable against the company, regardless of the time at which it may have been brought to its attention.

2.5 The fact that the company does not take advantage at a given time of any provision of these GTCs may not be interpreted as a waiver of the right to take advantage of any provision of these GTCs at a later date.

3. ORDER PRODUCTS ON THE SITE

The company reserves the right to correct the content of the Site at any time.

3.1 The customer can find out on the product page the period during which, or the date until which, spare parts required for the use of the product are available on the market

3.2 The Products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, a minimal variation in the color of the product(s) does not engage the responsibility of the company and does not affect the validity of the sale

3.3 The Customer selects the Product(s) he/she wishes to purchase and can access the Order summary at any time.

3.4 The Order summary lists the Product(s) selected by the Customer and includes any additional charges, such as delivery costs, which are added to the price of the Product(s) in the Order. The Customer may modify the Order and correct any errors before proceeding with the acceptance of the Order.

3.5 Once the Customer has accessed the Order summary, he/she shall confirm acceptance of the Order by ticking the box indicating that he/she accepts the General Terms and Conditions of Sale and by clicking on the Order validation icon. The words ''Order with payment obligation'' or a similar unambiguous wording shall appear next to the Order validation icon to ensure that the Customer explicitly acknowledges his/her obligation to pay for the Order.

3.6 Once the GTC have been accepted and the Order validated with the obligation to pay, the contract is validly concluded between the company and the Client and is irrevocably binding on both parties.

3.7 Once the Sales Order has been confirmed, and in order to proceed to payment, the Customer shall enter the details of the address where he/she wishes to receive the product(s) ordered, and the billing address if different. The delivery process for the product(s) ordered is described in article 5 of these GTC.

3.8 The company shall then send the Customer an Order confirmation by e-mail, containing the details of the summary of the Customer's Order and the delivery and, where applicable, billing addresses provided.

3.9 Once the Customer has validated their delivery details and, where applicable, their invoicing details, they shall proceed to pay for their Order in accordance with the terms and conditions set out below

4. PRICES AND PAYMENT CONDITIONS OF THE ORDER

4.1 The prices are mentioned on the Site in the descriptions of the Products, in euros and exclusive of tax and all taxes included

4.2 The total amount is indicated in the Order summary, before the Customer accepts these GTC, validates his/her Order, enters and validates his/her delivery and, where applicable, billing details and proceeds to payment. This total amount is indicated inclusive of all taxes.

4.3 Orders placed for Products on the Web Site are payable in Euros. Payment must be made in full on the day the Sales Order is placed, by credit card, except where special conditions of sale have been expressly agreed between the Client and the company

4.4 In case of payment by credit card, the Site uses the security system of paypal, a service provider specializing in the security of online payments. This system guarantees the Customer the total confidentiality of his banking information. The bank transaction by credit card, carried out between the Customer and the secure system is therefore entirely encrypted and protected. The Customer's bank details are not stored electronically by the company. The general conditions of use of paypal are available at the following address: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full

4.5 The Client guarantees the company that he/she has the necessary authorisations to use the payment method when placing the Order.

4.6 The company reserves the right to suspend or cancel any execution and/or delivery of an Order, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount owed by the Client to the company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.

5. DELIVERY

5.1 The product(s) offered on the Site can be delivered to France as well as to any country

5.2 The company undertakes to deliver the product(s) within a period not exceeding the period indicated at the time of the order from the date of the Order.

5.3. The Customer shall be informed by e-mail, when his/her Order is ready, of its shipment. The product(s) ordered shall be delivered to the delivery address indicated by the Customer at the time of placing the Order under the conditions specified in article <!-- [if supportFields]> REF _Ref423812884 \r \h \* MERGEFORMAT 3.8<!-- [if gte mso 9]> 08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F005200650066003400320033003800310032003800380034000000 <!-- [if supportFields]> of these T&C.

5.4 The Customer must ensure that the information communicated in article 3.7 of these GTCs is correct, and that it remains so until complete delivery of the product(s) ordered. The Client therefore undertakes to inform the company of any change in billing and/or shipping information that may occur between the time of placing the Order and the time of delivery, by sending an e-mail to the customer service email address without delay. Failing this, in the event of late delivery and/or incorrect delivery, the Client shall in no way hold the company responsible for the non-delivery of the goods, and the company's customer service department shall contact the Client to arrange a second delivery at the Client's expense

5.5 The company shall not be held responsible either if the non-receipt of the Products is due to a third party outside its intervention or in case of theft.

5.6 If the Order is returned due to the Client's absence, the company's customer service will contact the Client for a second delivery at the Client's expense

5.7 The Customer may track the delivery of his/her Order by contacting the customer service number indicated in article 6.2 of these GTC.

6. CUSTOMER SERVICE

6.1 For any request for information, clarification or complaint, the Customer must contact, in priority, the customer service of the companys customer service department, in order to allow the latter to try to find a solution to the problem.

6.2 The customer service of the company is accessible from 9H00 to 17H00 using the following coordinates

- Telephone: 06 15 51 43 79

- email : lilas.sarl03@gmail.com

- mail : 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

7. GUARANTEES LEGAL AND COMMERCIAL

All products offered by the company are subject to the legal guarantee of conformity provided by law, and in particular articles L.217-4, L.217-5 and L.217-12 of the Consumer Code, and to the guarantee of hidden defects provided by articles 1641 and 1648, first paragraph, of the Civil Code:

The non-conforming product will be replaced or repaired in accordance with the costs provided for by the Consumer Code.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

Thus the Customer:

(i) has a period of two (2) years from the delivery of the product to take action for lack of conformity of the Product

(ii) is exempted from proving the existence of the lack of conformity of the goods during the ten (6) months following the delivery of the product,

(iii) may choose between repairing or replacing the product, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code

In addition, the Customer may also make use of the legal guarantee for hidden defects in the item sold, as defined in Articles 1641 et seq. of the Civil Code. The legal guarantee for hidden defects allows the Customer, within a period of two years from the discovery of the defect, to be reimbursed for a Product that has proved to be unfit for its purpose

The guarantee of hidden defects allows the Customer to be protected against hidden defects of the purchased product which prevent its use or affect it to such an extent that the Customer would not have purchased it.

The Customer then has the choice between two options: to keep the product and ask for a reduction of the price, or to return the product and ask for a refund of the price paid, in accordance with Article 1644 of the Civil Code.

We remind you of the following legal provisions:


Art. L217-4 of the Consumer CodeThe seller delivers a good that conforms to the contract and is responsible for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.''
Art.
L217-5 of the Consumer Code
''Thegood is in conformity with the contract: 1° If it is fit for the purpose usually expected of similar goods and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model ;(b) if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter’’


Art. L217-7 of the Consumer Code
Article L217-7 of the French Consumer Code: ''Defects of conformity that appear within twenty-four months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the claimed lack of conformity. ''


Art. L217-8 of the Consumer Code''Thebuyer is entitled to demand the conformity of the good to the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. Thesame applies when the defect has its origin in the materials he himself supplied


Art. L217-9 of the Consumer Code
''Incase of lack of conformity, the buyer chooses between repairing or replacing the good. However, the however, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. He is then bound to proceed, unless it is impossible, according to the method not chosen by the buyer.’’


Art. L217-10 of the Consumer Code
''If therepair and replacement of the good are impossible, the buyer may return the good and have the price returned or keep the good and have part of the price returned. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of article L. 217-9 cannot be implemented within a period of one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the good and the use he is seeking. However, the sale may not be cancelled if the lack of conformity is minor


Art. L217-11 of the Consumer Code'' Theapplication of the provisions of Articles L. 217-9 and L. 217-10 takes place without any cost to the buyer. These same provisions do not prevent the allocation of damages. ’’


Art. L217-12 of the Consumer Code''The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. ’’


Art. L217-13 of the Consumer Code''The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature that is recognized by law. ''


Art. 1641 of the Civil Code''Theseller is bound by the guarantee because of hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lower price, if he had known them.''


Art.1642 of the Civil Code: ''Theseller is not bound by apparent defects and of which the buyer could convince himself. ’’


Art. 1643 of the Civil Code: ’’He is bound by hidden defects, even if he did not know about them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.’’

Art. 1644 of the Civil Code''Inthe case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned. ’’

Art. 1646 of the Civil Code: ’’If the seller was unaware of the defects of the thing, he shall only be bound to return the price, and to reimburse the purchaser for the expenses incurred by the sale. ’’

Art. 1648 of the Civil Code''Theaction resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. (…) ’’

If a Customer considers that he/she has received a product that he/she considers to be defective or non-compliant, he/she should contact the company as soon as possible after receipt of the Order at the following e-mail address lilas.sarl03@gmail.comor by registered mail with acknowledgement of receipt to the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France, specifying the defect or non-conformity in question.

It shall be the Client's responsibility to provide any justification for the designation of apparent defects and/or anomalies observed. The Client must allow the company every facility to proceed with the observation of these defects or non-conformities and to remedy them if necessary. He shall refrain from intervening himself or having a third party intervene for this purpose.

If the defects and/or anomalies are confirmed by the company, the latter will then send the Client instructions on how to proceed after having taken note of the complaint thus formulated and, if necessary, will proceed with the replacement of the product of which the company would have been led to note the lack of conformity, or the defectiveness.

In the event that it is impossible to exchange the product, the company shall be obliged to reimburse the Client within fourteen days of receiving the product. The refund will be made at the company's proposal by crediting the Client's bank account, and the Client may opt for another method of refund than the one proposed.

8. CONSUMER OBLIGATIONS

8.1 The Customer agrees to abide by the terms of these GTC.

8.2 The Client undertakes to use the Site in accordance with the company's instructions.

8.3 The Customer agrees that he/she will only use the Site for his/her personal use, in accordance with these GTC. In this respect, the Customer agrees to refrain from:

- Use the Site in any manner that is unlawful, for any purpose that is unlawful, or in any manner that is inconsistent with these Terms and Conditions.

- To sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the contents appearing on the Site or to decompile, reverse engineer, disassemble, modify, display in a form readable by the Customer, attempt to discover any source code or use any software enabling or comprising all or part of the Site.

- Attempt to gain unauthorized access to the Site's computer system or engage in any activity that disrupts, diminishes the quality of, or interferes with the performance or deteriorates the functionality of the Site.

- To use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and to attempt to access the Site in an unauthorized manner.

- To infringe the intellectual property rights of the company and/or to resell or attempt to resell the products to third parties

- To denigrate the Site and/or the products as well as the company on social networks and any other means of communication

8.4 If, for any reason, the Company considers that the Customer is in breach of these T&Cs, the Company may at any time, and at its sole discretion, terminate the Customer's access to the Site and take any action including civil and criminal legal action against the Customer.

9. RIGHT OFWITHDRAWAL

9.1 In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 days from receipt of the last product ordered on the Site to exercise his right of withdrawal from the company, without having to give reasons or pay penalties

9.2 All Products/Services can be withdrawn, except those excluded by article L. 221-28 of the Consumer Code, reproduced below

The right of withdrawal may not be exercised for contracts :

1. the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal

2. the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period

3. the supply of goods made to the consumer's specifications or clearly personalised

4. the supply of goods which are likely to deteriorate or expire rapidly

5. the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection

6. The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

7. The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;

8. Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to meet the emergency;

9. the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery

10. The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to these publications;

11° Concluded at a public auction;

12° The provision of accommodation services, other than residential accommodation, transportation services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period;

13. the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal.

9.3 In order to exercise their right to withdraw from the Order, the Client must notify their decision to withdraw using the withdrawal form attached hereto or by means of an unambiguous statement, without giving any reasons. The Client may notify the company of his/her decision to cancel the Order by any means, including by sending a letter to the company at the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France or by e-mail to lilas.sarl03@gmail.com

9.4 In case of notification to the company by the Client of his decision to withdraw, whatever the means used, the company will send him without delay an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail)

9.5 The Customer must return the product(s) in the same condition in which he/she received it/them, and with all the packaging elements, accessories and instructions (even if the product(s) has/have been unpacked), as soon as possible and at the latest within 14 days from the notification of the decision to withdraw from this contract, to the following address: 115 Chemin du Pebre d'Ail, 83550 Vidauban, France In accordance with the law, the Customer shall bear the cost of returning the product(s)

9.6 In the event that the Customer withdraws, the refund of the Product(s) that has/have been the subject of the right of withdrawal shall be made by the company by the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to a different means. In any event, this refund will not incur any costs for the Customer. The refund shall be made as soon as possible, and no later than 14 days from the date on which is informed of the Client's decision to withdraw from the Order

9.7 In accordance with Article L.221-23 of the Consumer Code, the Customer is informed that he/she is only liable to the company for any depreciation of the product(s) returned following the exercise of his/her right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

10. RESPONSIBILITYÉ

10.1 The Company shall implements all measures to ensure the Client the supply, in optimal conditions, of quality product(s). However, the Company shall not be held liable for any failure to perform or improper performance of all or part of the services provided for in the contract, which would be attributable either to the Client, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. More generally, if the responsibility of the company would be engaged, it could not in any case accept to compensate the Client for indirect damages or whose existence and/or quantum would not be established by evidence.

10.2 The company will not be held responsible for any damage caused by misuse of any of its products products or by failure to observe the precautions for use and conditions of hygiene, storage and safety when using one of its Products/Services.

10.3 The Site may contain links to other sites not edited or controlled by the company, which cannot be held responsible for the operation, content or any element present or obtained through these sites.

10.4 The establishment of such links or reference to any information, articles or services provided by a third party, cannot and shall not be construed as an express or implied endorsement by the Company of such sites and materials or their contents.

10.5 The company is not responsible for the availability of these sites and cannot control the content nor validate the advertising, product(s) and other information published on these websites.

10.6 It is expressly stipulated that the company shall in no way be held liable, in any way whatsoever, should the Client's computer equipment or e-mail system reject, for example due to anti-spam software, e-mails sent by the company, including but not limited to the copy of the payment receipt, the Order summary or the shipment tracking e-mail.

10.7 The Client is fully aware of the provisions of this article and in particular of the aforementioned guarantees and limitations of liability, essential conditions without which the company would never have contracted.

11. SECURITY

The Client undertakes not to undermine the security of the Site. To this end, he undertakes not to proceed to any fraudulent access and/or maintenance in the company's information system. The Client may not harm or hinder the company's information system. Should he fail to do so, the company may take any measure against him and, in particular, incur criminal liability under Articles 323-1 et seq. of the French Penal Code.

12. INTELLECTUAL PROPERTY AND PERSONAL DATA

12.1 All the elements of this Site and the Site itself are protected by copyright, trademark law, designs and models and/or all other intellectual property rights. These elements are the exclusive property of the company. All these rights are reserved for the whole world.

12.2 The name and trademark, logos, designs, stylized letters, figurative marks, and all signs represented on this Site are and shall remain the exclusive property of the Company.

12.3 No title or right of any kind in any material or software shall be obtained by downloading or copying material from this Site. You may not reproduce (other than for your own personal, non-commercial use), publish, edit, transmit, distribute, display, remove, delete, add to, modify or otherwise work with this Site and the materials and software contained therein, nor sell or participate in any sale of this Site, the materials on this Site or any software related thereto.

12.4 The company grants the Customer a non-exclusive licence to use the Site. This license is strictly personal and may not be assigned or transferred to any third party whatsoever. The license is granted for the duration of the use of the Site.

12.5 Any use by the Client of the company names, trademarks and distinctive signs belonging to the company is strictly prohibited unless the company has given its express prior consent.

12.6 The company understands that the protection of data and privacy is an issue for all Internet users visiting the Site. The company undertakes, in accordance with the RGPD regulation, to respect your privacy and to protect your personal data, i.e. data that may identify you directly or indirectly as a person

12.7 Within the framework of the order, the company has to collect personal data of the Customer. The company undertakes to protect the personal data of customers.

12.8 The files containing personal data necessary for the order are stored on the servers of the Site's host. This service provider ensures that it complies with the requirements of the General Data Protection Regulation (RGPD). The company does not communicate and does not trade in the personal data of customers.

12.9 At the stage of ordering on the Site, the Customer expressly consents to the collection and processing of his personal data necessary to carry out the orders.

12.10 The personal data collected by the company are intended to enable the order to be carried out. The various personal data will not be kept longer than necessary for the purposes for which they were collected, including compliance with legal or fiscal obligations.

12.11 In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, known as "Informatique et Libertés", and the General Data Protection Regulation (RGPD), subject to proof of identity, all Customers, regardless of nationality, have the right to access, modify and delete their personal data. Each Customer is also entitled to request a limitation of the processing of his or her data and has the right to data portability as well as the right to object to the processing of personal data concerning him or her

12.12 For the purposes of the application of this clause and, in particular, to ensure the confidentiality of the Clients' data, the company has appointed, in accordance with the provisions of the General Data Protection Regulation (GDPR), a data protection officer, who can be contacted at the following address: lilas.sarl03@gmail.com

12.13 In any case, any Customer has the right to make any claim to the CNIL.

13. NEWSLETTER

13.1 By ticking the box provided for this purpose or by expressly agreeing to this, the Client accepts that the company may send him, at a frequency and in a form determined by it, a newsletter which may contain information relating to its activity.

13.2 When the Customer ticks the box provided for this purpose in the registration process on the Site to place the Order, he/she agrees to receive commercial offers from the company for Products similar to those ordered

13.3 Customers will have the option of unsubscribing from the newsletter by clicking on the link provided for this purpose, present in each newsletter.

14. OPPOSITION LIST TO TELEPHONE SOLICITATION

The Customer has the possibility of registering free of charge on a BLOCTEL telephone opposition list (www.bloctel.gouv.fr) in order to no longer be canvassed by telephone by a professional with whom they have no current contractual relationship, in accordance with the law n°2014-344 of 17 March 2014 relating to consumption.

Any consumer can register for this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php.

15. APPLICABLE LAW AND JURISDICTION

15.1 These GTC shall be governed by and construed in accordance with French law, without regard to principles of conflict of laws.

15.2 In the event of a dispute arising from the interpretation and/or performance of these GTC, or in relation to these GTC, the Customer may decide to submit the dispute with the company to a conventional mediation procedure or any other alternative dispute resolution method

15.3 In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the company adheres to the FCD E-Commerce Mediation Service whose contact details are as follows: 12 Rue Euler, 75008 Paris, France - https://mediateur.fcd.fr/mediateur/

You can use the mediation service for consumer disputes related to an order placed on the Internet

To find out how to contact the Ombudsman: https://mediateur.fcd.fr/reclamation/

15.4 Finally, it is recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts

15.5 The Customer may also visit the European platform for the settlement of consumer disputes set up by the European Commission at the following address, which lists all the approved dispute settlement bodies in France https://webgate.ec.europa.eu/odr/ .

15.6 If this mediation procedure fails or if the Customer wishes to take the matter to court, the rules of the Code of Civil Procedure shall apply

Annex 1

WITHDRAWAL FORM

Lilas Sarl 115 Chemin du Pebre d'Ail, 83550 Vidauban, France

lilas.sarl03@gmail.com

06 15 51 43 79

I hereby notify you of my withdrawal from the contract for the sale of the product(s)/service(s) mentioned below:

Ordered on :

Received on :

Order number

Customer's name

Customer Address :

Date:

Client's Signature